CLOT x Air Jordan 5 Retro Low ‘Jade’
Original price was: $215.00.$169.00Current price is: $169.00.
Style Code: DM4640-036
Product Type: Air Jordan 5
Order Processing Time
All of our products are made to order and production begins only after payment is successfully processed. Handling time for t-shirts, sweaters, and hoodies is 1–3 business days, while for other products, it will take 5–7 business days.
It is noted that your order processing time can be affected if the initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment, incorrect address information, or insufficient product measurements. We seek your understanding and support if it is the case.
Estimated Shipping Time
Here is an estimate of the shipping times and the corresponding shipping charges. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Type | Handling Time | Transit Time | Costs |
|---|---|---|---|
| Hoodies, T-Shirt, Sweater | 1-3 business days | 4-7 business days | $7.99 |
| Watch, Sneakers (Not applicable for custom items) | 4-5 business days | 10-13 business days | $7.99 |
| Custom sneakers, Printed shoes, … | 3-4 business days | 13-17 business days | $7.99 |
hipping Preparation and Delivery Information
We are dedicated to processing your order promptly and efficiently. Please review the following important details regarding our shipping policies:
Order Processing Time
- Processing Duration: The time required to prepare your order for shipping may vary based on the specific item.
- Business Hours: We ship orders from Monday through Friday, excluding weekends and holidays.
- Same-Day Shipping: Please note that we do not offer same-day shipping. For detailed processing times, refer to the individual product descriptions.
Efficient Order Handling
We strive to process your order quickly and dispatch it as soon as possible, in alignment with our committed timelines.
Product Availability and Shipping Locations
- Alternate Warehouses: Some shoes may not be immediately available at our primary warehouse.
- International Shipping Points: In such cases, we may ship from our facilities in the U.S., Vietnam, or China.
- Extended Delivery Times: Delivery times may be longer for limited editions or out-of-stock items.
Frequently Asked Questions
Can My Order Be Delivered to Multiple Addresses?
- We do not offer shipment to multiple addresses for a single order.
- Solution: If you wish to send items to different addresses, please place separate orders for each destination.
Do You Offer Delivery to P.O. Boxes or Military APO/FPO Addresses?
- Yes, we provide delivery to P.O. Boxes and Military APO/FPO addresses.
Important Note for Hawaii Shipments
- Extended Delivery Times: Products shipped to Hawaii may take 7–25 business days to arrive.
- Recommendation: Please consider this timeframe when placing your order.
Will I Be Charged VAT Taxes?
- International Shipments: Items shipped internationally from the U.S. are sent DDU (Delivered Duty Unpaid).
- VAT Collection: We do not collect Value Added Taxes (VAT) at the time of purchase.
- Customer Responsibility: All taxes, duties, and customs fees are the responsibility of the recipient upon delivery.
- Customs Charges: Depending on your country's regulations, your package may incur local customs or VAT charges.
Need Assistance?
If you have any questions or require further information, please do not hesitate to contact our customer support team at support@unike.com. We are here to ensure you have a smooth and enjoyable shopping experience.
Return and Refund Policy
Thank you for choosing Uinke. By placing an order with us, you agree to the terms outlined in this Return and Refund Policy. We have established these guidelines to ensure transparency and to help you understand our return and refund processes. If you encounter any issues with your order, please contact us at support@uinke.com, and we will respond within 12 hours.
A. Return Policy
We are committed to your satisfaction and will gladly assist you with an exchange or refund under the following circumstances:
- Incorrect Product Received: If you received a product different from what you ordered.
- Damaged Products: If your order contains items that are damaged upon arrival.
- Printing Errors: If there are printing errors or defects on the products you received.
- Missing Items: If part of your order is missing from the package.
B. Return Procedure
To initiate a return, please follow these steps:
- Contact Us: Email us at support@uinke.com with your order number and a detailed description of the issue.
- Approval Process: Our team will review your request and, if approved, will provide you with a prepaid shipping label and instructions on how to return the item(s).
- Return Shipment: Please do not send items back without first obtaining a return authorization, as items sent back without a return request will not be accepted.
C. Refunds
Once we receive and inspect your returned item(s), we will process your refund:
- Processing Time: Refunds are typically processed within 24–48 hours after the return is confirmed.
- Refund Method: The refund will be issued to your original method of payment.
- Notification: You will receive an email confirmation once the refund has been processed.
- Follow-Up: If you have not received the refund after this period, please check your account and contact our customer service department for assistance.
D. Our Commitment
- Responsibility for Errors: If the issue with your order is due to an error on our part, we will replace the product at no additional cost to you.
- Prompt Support: Our customer service team is dedicated to resolving your concerns and will respond to your inquiries within 12 hours.
E. Important Notes
Please be aware of the following conditions:
- Return Request Timeframe: You must request a return within 21 days of receiving your goods. After this period, we cannot accept returns under any circumstances.
- Non-Returnable Situations: We will not accept returns or issue refunds in the following cases:
- Incorrect Delivery Address: If you provided an incorrect or incomplete delivery address (e.g., missing apartment number, house number, street name).
- Customer Input Errors: Typographical errors or inaccurate information provided by the customer, especially for customized products.
- Preference Changes: Choosing a model or size that does not meet your personal needs or preferences.
Final Remarks
Our return policy is designed to protect your shopping rights and ensure a fair process for all parties involved. We highly encourage you to review all information carefully before placing your order. It is our privilege to serve you, and we are always ready to assist in ensuring you have the best possible shopping experience.
If you have any questions or need further assistance, please do not hesitate to contact us at support@uinke.com.
| Payment methods | Country |
| Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via Stripe) |
Worldwide – See the list here |
| Buy now, pay later: Afterpay/Affirm/Klarna (via Stripe) |
United States* |
Note:
Payment and Billing Information
To ensure the smooth processing of your online transactions, all purchases must be linked to a valid billing address. Please verify that the billing address you provide during checkout matches the one registered with your credit card issuer or is associated with your prepaid card.
Note: Currently, the Buy Now, Pay Later option is available only in the United States. European customers will soon be able to use this payment method, subject to eligibility requirements. Please be aware that this service may not be available in all states and is provided by our lending partners, which you can find at affirm.com/lenders.
For California Residents:
Loans offered by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
Style Code: DM4640-036
Product Type: Air Jordan 5
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