Frequently Asked Questions (FAQs)
Welcome to uinke’s FAQ page! Here you’ll find clear answers to the most common inquiries about ordering, shipping, returns, payments, and more. If your question isn’t listed, please reach out directly to our support team.
Ordering Information
Q: How long does order processing take?
A: Orders are processed within 2-4 business days, Monday to Friday, between 7:00 AM and 6:00 PM PT. Orders placed after 10:00 PM PT are processed the next business day.
Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order before it has been processed and shipped. Contact us immediately at contact@uinke.com.
Shipping & Delivery
Q: What shipping options do you offer?
A: We ship via trusted carriers including FedEx, UPS, and USPS, providing reliable and timely delivery.
Q: How long will it take to receive my order?
A: Shipping generally takes 7-15 business days after processing, Monday through Friday.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over $199. Orders under $199 have a flat shipping fee of $7.99.
Q: Do you ship internationally?
A: Currently, uinke only ships within the United States.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email to follow your shipment.
Payment Information
Q: Which payment methods do you accept?
A: We accept payments via PayPal and Stripe, covering all major credit/debit cards including Visa, MasterCard, American Express, and Discover.
Q: Is my payment information secure?
A: Yes, we use SSL encryption technology and secure gateways provided by PayPal and Stripe to ensure complete protection of your financial information.
Q: Will I be charged sales tax?
A: Yes, a sales tax of 5% will be applied to applicable orders, clearly displayed during checkout.
Returns, Exchanges & Issues
Q: What is your return policy?
A: We accept returns and exchanges within 30 days of receiving your order, provided the item is unused, in original condition, and has all tags and packaging intact.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the product is defective or incorrect.
Q: How soon will I receive my refund?
A: Refunds are typically processed within 2-5 business days after we receive and inspect your returned item.
Q: What should I do if my item arrives damaged or defective?
A: Please contact our customer service team immediately at contact@uinke.com with your order details and photos of the damage for quick resolution.
Order Issues
Q: Can I change my shipping address after ordering?
A: Address changes are possible only before your order is shipped. Please contact us promptly to update your information.
Q: What if I made an error on my delivery details?
A: Contact us immediately. If your order has not shipped, we’ll correct it. If already shipped, additional charges may apply for redelivery.
Customer Support
Q: How can I contact customer support?
A: For any questions, concerns, or feedback, please reach out via email at contact@uinke.com, or mail us at:
Company Name: Coachos LLC
Company Number: 202359816484
Address: 1401 21st St Ste R Sacramento, CA 95811, USA
Email: contact@uinke.com
Contact Form: Click here
Phone: +1 (916) 997-6703
Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)
Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.
Thank you for shopping at uinke—where customer satisfaction meets unique style!