Frequently Asked Questions (FAQs)
Welcome to the Uinke by 1SQUAREMILE CLOTHING LLC FAQs page! Here, we’ve answered some common questions regarding our payment methods, shipping, and order process. If you have any further questions or need assistance, please don’t hesitate to contact us at contact@uinke.com.
1. What payment methods do you accept?
We accept the following payment methods:
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PayPal: Pay securely using your PayPal account or linked credit/debit card.
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Stripe: Pay via Stripe with your credit/debit card, Apple Pay, or Google Pay.
Both PayPal and Stripe are trusted, secure payment platforms that ensure your payment information is handled with the highest level of security.
2. How secure is my payment information?
Your security is our top priority. We use SSL encryption to protect your payment details during transactions. Additionally, both PayPal and Stripe are PCI DSS compliant, ensuring that your credit/debit card details are processed securely.
We also use fraud prevention systems to detect and prevent unauthorized transactions. Rest assured, your information is always protected.
3. How does the payment process work?
Once you’ve reviewed your order and selected your payment method, the process is simple:
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Order Review: Confirm your order details and enter your shipping information.
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Payment: Choose PayPal or Stripe as your payment method. If you select PayPal, you will be redirected to PayPal’s secure site. If you choose Stripe, you’ll enter your payment information directly on our site.
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Authorization: After submitting your payment details, PayPal or Stripe will authorize the transaction.
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Confirmation: Once authorized, you will receive an order confirmation email with your order number and estimated delivery date.
4. Can I change my payment method after placing an order?
Unfortunately, once an order is placed and processed, you cannot change the payment method. If you encounter any issues with payment or need assistance, please contact us as soon as possible at contact@uinke.com, and we’ll help guide you through the process.
5. Do you offer free shipping?
Yes! We offer free shipping on orders over $199 within the United States. For orders under $199, a flat shipping fee of $7.99 will be applied.
You can check your total and shipping charges at checkout before completing your order.
6. What happens if my order is delayed or lost?
While we strive to deliver your order promptly, delays can occasionally happen. If your order is delayed or lost during shipping, please contact us at contact@uinke.com within 7 days of the expected delivery date. We will investigate the issue with the carrier and offer solutions such as a reshipment or a refund.
7. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website (FedEx, UPS, or USPS).
If you don’t receive a tracking number or have trouble tracking your order, feel free to contact us at contact@uinke.com, and we’ll assist you.
8. Can I return or exchange an item?
Yes! We accept returns within 30 days of delivery. If you’re not completely satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return or exchange an item.
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Items must be returned in unused condition with original tags and packaging.
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Exchanges are available, subject to product availability.
9. What do I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. Include photos of the damaged or defective product, along with your order number. We will either offer a replacement or full refund, depending on your preference.
10. Is it safe to shop on your website?
Yes! We take every step to ensure your shopping experience is secure. All transactions are processed through SSL encryption to protect your personal and payment details. Additionally, both PayPal and Stripe use advanced fraud prevention measures, giving you peace of mind when shopping with us.
11. Can I change my shipping address after placing an order?
We can only update the shipping address before your order has been processed and shipped. If you need to change your shipping address, please contact us immediately at contact@uinke.com. Once the order has been shipped, we cannot modify the shipping address.
12. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time. Please ensure your shipping address is within the U.S. when placing an order.
13. Are there any hidden fees when I checkout?
No, there are no hidden fees. The total amount you see at checkout, including shipping fees (if applicable), is the final amount you will be charged. We pride ourselves on transparency, and we ensure there are no surprises during the checkout process.
14. How can I contact customer support?
If you have any questions or concerns, please don’t hesitate to reach out to our customer support team:
Company Name: 1SQUAREMILE CLOTHING LLC
Company Number: 23097652
Business Address: 113 S. Perry Street Suite 206, Lawrenceville, Ga, 30046, United States
Business Email: contact@uinke.com
Contact Form: Click here
Phone: + 1 (770) 888-4470
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)
Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.
We’re here to help and will respond to your inquiry as soon as possible!
Conclusion
We hope this FAQ page helps clarify any questions you may have regarding payment methods, shipping, returns, and order processing. At Uinke by 1SQUAREMILE CLOTHING LLC, we are committed to providing a seamless shopping experience for you, with clear communication and the utmost transparency. If you need further assistance, don’t hesitate to contact us—we are always happy to help.