Air Jordan 1 Retro High OG ‘Visionaire’

Return and Refund Policy

Thank you for choosing Uinke. By placing an order with us, you agree to the terms outlined in this Return and Refund Policy. We have established these guidelines to ensure transparency and to help you understand our return and refund processes. If you encounter any issues with your order, please contact us at support@uinke.com, and we will respond within 12 hours.

A. Return Policy

We are committed to your satisfaction and will gladly assist you with an exchange or refund under the following circumstances:

• Incorrect Product Received: If you received a product different from what you ordered.
• Damaged Products: If your order contains items that are damaged upon arrival.
• Printing Errors: If there are printing errors or defects on the products you received.
• Missing Items: If part of your order is missing from the package.

B. Return Procedure

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@uinke.com with your order number and a detailed description of the issue.
2. Approval Process: Our team will review your request and, if approved, will provide you with a prepaid shipping label and instructions on how to return the item(s).
3. Return Shipment: Please do not send items back without first obtaining a return authorization, as items sent back without a return request will not be accepted.

C. Refunds

Once we receive and inspect your returned item(s), we will process your refund:

• Processing Time: Refunds are typically processed within 24–48 hours after the return is confirmed.
• Refund Method: The refund will be issued to your original method of payment.
• Notification: You will receive an email confirmation once the refund has been processed.
• Follow-Up: If you have not received the refund after this period, please check your account and contact our customer service department for assistance.

D. Our Commitment

• Responsibility for Errors: If the issue with your order is due to an error on our part, we will replace the product at no additional cost to you.
• Prompt Support: Our customer service team is dedicated to resolving your concerns and will respond to your inquiries within 12 hours.

E. Important Notes

Please be aware of the following conditions:

• Return Request Timeframe: You must request a return within 21 days of receiving your goods. After this period, we cannot accept returns under any circumstances.
• Non-Returnable Situations: We will not accept returns or issue refunds in the following cases:
  • Incorrect Delivery Address: If you provided an incorrect or incomplete delivery address (e.g., missing apartment number, house number, street name).
  • Customer Input Errors: Typographical errors or inaccurate information provided by the customer, especially for customized products.
  • Preference Changes: Choosing a model or size that does not meet your personal needs or preferences.

Final Remarks

Our return policy is designed to protect your shopping rights and ensure a fair process for all parties involved. We highly encourage you to review all information carefully before placing your order. It is our privilege to serve you, and we are always ready to assist in ensuring you have the best possible shopping experience.

If you have any questions or need further assistance, please do not hesitate to contact us at support@uinke.com.