REFUND AND RETURNS POLICY

Welcome to uinke, a brand under Coachos LLC (“we,” “us,” or “our”). Your satisfaction is our top priority, and we strive to create a seamless shopping experience for all our customers. Below, you’ll find our updated Refund & Returns Policy, featuring important details on how to return or exchange items, request refunds, and more.

1. Return & Exchange Eligibility

  • 30-Day Window: You have up to 30 days from the date of delivery to request a return or exchange.

  • Condition Requirements: Items must be unworn, unwashed, and in their original packaging with all tags and labels attached.

  • Proof of Purchase: We kindly ask for your order confirmation email or receipt to help us validate and process your request.

2. Initiating a Return or Exchange

  1. Contact Us: Email our support team at contact@uinke.com with your order number and a brief explanation of your return or exchange request.

  2. Approval & Instructions: We will review your request and, if approved, provide further instructions along with the return authorization.

  3. Ship the Item: Ensure your item is securely packaged. The return should be sent to the address below:

    Return Address Coachos LLC (uinke) 1401 21st St Ste R Sacramento, CA 95811, USA

  4. Processing Your Return: Once we receive and inspect your return, we will notify you via email about the status of your refund or exchange.

3. Return Conditions

  • Original State: Returned merchandise must show no signs of wear, alterations, or damage.

  • Timely Submission: Returns or exchanges outside the 30-day window may be refused.

  • Tags & Packaging: Keep all original tags, labels, and packaging intact to prevent potential delays or denial.

4. Return Shipping Costs

  • Customer-Paid Shipping: You are typically responsible for covering return shipping costs unless the return is due to our error (e.g., incorrect item sent or a defect).

  • Prepaid Label (If Applicable): In cases where the return is our fault, we may provide a prepaid shipping label or reimburse standard shipping expenses.

5. Non-Returnable Items

While we make every effort to accommodate most returns, certain items are non-returnable:

  • Customized or Personalized Items

  • Promotional or Final Sale Products (where clearly indicated on the product page)

6. Damaged or Defective Products

If you receive an item that is damaged, defective, or not as described:

  1. Notify Us Promptly: Email us within 48 hours of delivery at contact@uinke.com, including photos or videos of the issue.

  2. Resolution: We’ll offer a suitable solution, which may involve a replacement, repair, or full refund.

7. Exchange Policy

  • Alternate Size or Color: You may request an exchange for a different size or color of the same item, subject to availability.

  • Different Product: If you prefer another product of equal or lesser value, let us know and we will guide you through the process.

  • Processing Time: Once your return is inspected and approved, your replacement product will be shipped within a reasonable timeframe.

8. Reasons for Return

We understand that each situation can be unique. Common reasons for returns include:

  • Incorrect fit or size

  • Changed mind or preference

  • Incorrect item shipped

  • Quality or defect concerns

9. Changing Your Shipping Address

  • Before Shipment: If you need to modify your shipping address, contact us at contact@uinke.com as soon as possible. We will do our best to accommodate the change.

  • After Shipment: If your order has already left our facility, we may be unable to alter the shipping details. In this case, you can process a return or exchange once you receive the item.

10. Cancellation Policy

  • Pre-Shipment Cancellations: If you wish to cancel an order, please email us immediately at contact@uinke.com. If your items have not yet shipped, we can cancel without penalties.

  • Post-Shipment Cancellations: Orders that are already on their way must be treated as returns or exchanges once delivered.

11. Refund Timeframe

Once your return is received and approved, refunds generally take 2-5 days to appear in your original payment method. We will send an email notification confirming the refund issuance.

12. Contact Details

If you have further questions or need clarification about this policy or any other service-related concerns, please contact us at:

Company Name: Coachos LLC

Company Number: 202359816484

Address: 1401 21st St Ste R Sacramento, CA 95811, USA

Email: contact@uinke.com

Phone: +1 (575) 343-1363

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

Thank You for Choosing uinke by Coachos LLC
We appreciate your business and hope our clothing collections exceed your expectations. Should you have any questions or concerns, we’re here to help and ensure your complete satisfaction.