Garden Frog Hoodie
Price range: $39.95 through $47.95
1. Order Processing Time
All orders are processed within 2-4 business days (Monday to Friday) from the time they are placed. Our business hours are from 7:00 AM to 6:00 PM Pacific Time (PT). Orders placed after business hours or on weekends will be processed on the next available business day.
Note:
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Processing Time is separate from Shipping Time, meaning that once your order is processed, it will then be shipped based on the shipping method chosen at checkout.
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We strive to process all orders promptly, but please note that during peak seasons or special promotions, processing may take slightly longer.
2. Shipping Time & Delivery Estimates
Once your order is processed, we ship it using reliable carriers like FedEx. Shipping times generally range from 7 to 15 business days depending on the shipping method selected and your delivery address. These estimates are for orders shipped within the United States.
Shipping Times:
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FedEx and UPS deliveries typically take between 7-15 business days.
Delivery estimates are subject to change based on external factors like weather conditions, carrier delays, and other unforeseen circumstances.
3. Shipping Fees
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Free Shipping: Enjoy FREE SHIPPING on orders over $199 within the United States.
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Flat Rate Shipping: For orders under $199, we charge a $7.99 shipping fee.
Shipping fees are calculated at checkout, and any applicable taxes will also be included. Please note that shipping fees and taxes are non-refundable.
4. Shipping Areas
Currently, uinke by Coachos LLC ships exclusively to the United States. We are unable to process orders to international locations at this time. However, we are continually exploring ways to expand our shipping options.
5. Shipping Restrictions
While we aim to deliver to all U.S. regions, certain areas may have specific restrictions based on carrier service zones or delivery limitations. These include but are not limited to remote locations, PO Boxes, or addresses that are not serviced by our carriers. If there are any issues with shipping to your location, our customer support team will reach out to discuss alternatives.
1. Return & Exchange Eligibility
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30-Day Window: You have up to 30 days from the date of delivery to request a return or exchange.
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Condition Requirements: Items must be unworn, unwashed, and in their original packaging with all tags and labels attached.
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Proof of Purchase: We kindly ask for your order confirmation email or receipt to help us validate and process your request.
2. Initiating a Return or Exchange
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Contact Us: Email our support team at contact@uinke.com with your order number and a brief explanation of your return or exchange request.
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Approval & Instructions: We will review your request and, if approved, provide further instructions along with the return authorization.
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Ship the Item: Ensure your item is securely packaged. The return should be sent to the address below:
Return Address Coachos LLC (uinke) 1401 21st St Ste R Sacramento, CA 95811, USA
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Processing Your Return: Once we receive and inspect your return, we will notify you via email about the status of your refund or exchange.
3. Return Conditions
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Original State: Returned merchandise must show no signs of wear, alterations, or damage.
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Timely Submission: Returns or exchanges outside the 30-day window may be refused.
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Tags & Packaging: Keep all original tags, labels, and packaging intact to prevent potential delays or denial.
4. Return Shipping Costs
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Customer-Paid Shipping: You are typically responsible for covering return shipping costs unless the return is due to our error (e.g., incorrect item sent or a defect).
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Prepaid Label (If Applicable): In cases where the return is our fault, we may provide a prepaid shipping label or reimburse standard shipping expenses.
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1. Accepted Payment Methods
We accept a variety of payment methods to ensure a seamless and flexible checkout process:
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PayPal: Pay securely using your PayPal account, which allows you to link multiple payment options such as credit cards, debit cards, and bank accounts.
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Stripe: For credit and debit card payments, we also support Stripe, one of the most trusted and secure payment gateways. Stripe supports Visa, MasterCard, American Express, Discover, and more.
Both PayPal and Stripe offer a fast, reliable, and secure way to complete your purchase.
2. Payment Security
We take the security of your personal and payment information very seriously. When you shop with us, your payment details are encrypted and processed through secure payment gateways to ensure your information is protected at all times.
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SSL Encryption: We use industry-standard SSL encryption (Secure Socket Layer) to protect your data during transmission. This ensures that all sensitive information, including credit card details, is securely transmitted.
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Trusted Payment Processors: By using PayPal and Stripe, both of which are well-known and respected in the payment processing industry, we provide additional layers of security and reliability.
You can feel confident knowing that your transaction is safe when you shop with uinke.
3. Payment Process and Confirmation
How Payment Works:
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Choose Your Payment Method: During checkout, you’ll have the option to select either PayPal or Stripe as your payment method.
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Enter Your Payment Information: If you choose PayPal, you will be redirected to the PayPal website to complete your payment securely. If you choose Stripe, you can enter your credit card details directly on our site in the secure payment gateway.
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Submit Your Payment: Once you’ve entered your payment information, click Submit to process your order.
Payment Confirmation:
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Order Confirmation: After your payment is successfully processed, you will receive an order confirmation email from us. This email will include all the details of your purchase, including your order number and shipping information.
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Payment Confirmation: PayPal and Stripe will also send separate payment confirmation emails for your records, providing a receipt of your transaction.
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Processing Time: Payments are processed instantly, and once your payment is confirmed, we will begin processing your order according to our order processing times.
4. Payment Issues or Declines
If there is an issue with your payment (such as insufficient funds, incorrect payment information, or a declined transaction), we will notify you via email. We encourage you to verify your payment details or try a different payment method.
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DETAILS
50% cotton 50% polyester blend
Available in Unisex Sizes S-3X
True to Size Unisex Fit. If you prefer a looser fit we recommend sizing up
Please see size chart in images to find your perfect fit
CARE INSTRUCTIONS
To prolong the life of your clothing, we recommend washing it inside out in cold water and tumble drying on low. Do not iron directly on the image area.
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