Refund and Returns Policy

At uinke, a proud brand of Coachos LLC, customer satisfaction is our highest priority. We aim to ensure a smooth and transparent shopping experience by offering a comprehensive Refund and Returns Policy.

Eligibility for Returns and Exchanges

We happily accept returns and exchanges within 30 days from the delivery date of your order, provided the items meet the following criteria:

  • Products must be unused, unworn, unwashed, and in their original condition.

  • Original tags and packaging must remain intact.

How to Return or Exchange an Item

Initiating your return or exchange is easy:

  1. Contact our Customer Service team via email at contact@uinke.com, including your order number, the item(s) you wish to return or exchange, and the reason for the return.

  2. Our team will respond promptly with detailed instructions and confirm your return or exchange request.

  3. Safely package the item and return it to the following address: Coachos LLC – Returns Department  1401 21st St Ste R Sacramento, CA 95811, USA

Return Conditions

For a successful return, ensure:

  • Items are securely packaged to avoid damage during transit.

  • The original receipt or order confirmation email is included with your shipment.

Refund Processing Time

Upon receiving and inspecting your returned item(s), we will process your refund within 2-5 business days. Refunds are issued to your original payment method, and you will receive email confirmation once completed.

Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to an error by uinke, such as shipping an incorrect or defective item.

Non-Returnable Items

Due to their nature, certain items cannot be returned or exchanged:

  • Customized or personalized products

  • Items clearly marked as “Final Sale”

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery at contact@uinke.com. We will swiftly arrange for a replacement or issue a full refund at no additional cost to you.

Exchange Policy

Exchanges for a different size, color, or style are straightforward and available within the standard 30-day return window. Clearly state your desired exchange item when contacting our support team.

Reason for Return

We kindly request you include a brief explanation for your return to help us continuously enhance our products and customer experience. Your feedback is invaluable.

Can I Change My Shipping Address?

If your order has not yet been shipped, you may request an address change by promptly contacting us at contact@uinke.com. After shipment, address changes cannot be accommodated.

Cancellation Policy

You may cancel your order anytime before it is processed and shipped. To request cancellation, contact us immediately at contact@uinke.com. Orders that have been processed or shipped cannot be canceled but can be returned following our return guidelines.

Contact for Assistance

For additional help or inquiries about our Refund and Returns Policy, please reach out:

Company Name: Coachos LLC

Company Number: 202359816484

Address: 1401 21st St Ste R Sacramento, CA 95811, USA

Email: contact@uinke.com

Contact Form: Click here

Phone: +1 (916) 997-6703

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

Thank you for shopping with uinke, where your complete satisfaction is our greatest reward.