Shipping Policy

Thank you for choosing uinke, a proud brand under Coachos LLC, specializing in high-quality, custom-printed clothing. Our Shipping Policy aims to provide clear and detailed information regarding how your orders are processed, shipped, and delivered.

Order Processing Time

At uinke, we prioritize efficiency without compromising quality. All orders are processed within 2-4 business days, Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time (PT). Please note, processing excludes weekends and holidays.

Order Cut-Off Time: Orders placed after 10:00 PM Pacific Time (PT) will be processed the next business day.

Shipping Methods & Delivery Estimates

uinke partners with reliable carriers including FedEx, UPS, and USPS to ensure your orders are delivered safely and timely. Typically, delivery occurs within 7-15 business days, Monday to Friday.

Please note these delivery times are estimates only. Actual delivery times may vary due to external factors beyond our control, such as weather conditions, peak seasons, or carrier delays.

Shipping Costs

Our shipping rates are clearly outlined to ensure transparency:

  • FREE Shipping for all orders over $199.

  • A flat shipping rate of $7.99 applies to all orders under $199.

Shipping Coverage

Currently, uinke ships exclusively within the United States (US). International shipping is not available at this time.

Shipping Restrictions

We deliver to residential and business addresses across the United States. However, we do not ship to PO Boxes, military APO/FPO addresses, or any international addresses.

Taxes

All applicable taxes will be clearly displayed during checkout. A standard sales tax rate of 5% applies to all orders.

Order Tracking

Upon shipment, you’ll receive a confirmation email with a tracking number and a direct link to monitor your shipment. Tracking can also be accessed directly through the carrier’s website.

Handling Charges

uinke is committed to transparent pricing—there are no additional handling charges beyond stated shipping fees.

Damaged, Lost, or Missing Items

If your order arrives damaged, lost, or missing, please contact our customer support immediately at contact@uinke.com. Include your order number, details of the issue, and relevant photos if possible. We will swiftly arrange replacements or refunds.

Delivery Issues Due to Customer Error

If a package is undelivered due to incorrect shipping details provided by the customer or refusal to accept the delivery, the customer will be responsible for additional shipping charges for resending the item.

Returns & Exchanges

For details regarding returns and exchanges, please refer to our comprehensive Refund and Returns Policy page.

Need Further Assistance?

We’re here to help! For any shipping-related questions or further clarification about your order, please reach out to us:

Company Name: Coachos LLC

Company Number: 202359816484

Address: 1401 21st St Ste R Sacramento, CA 95811, USA

Email: contact@uinke.com

Contact Form: Click here

Phone: +1 (916) 997-6703

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

Thank you for shopping at uinke—your satisfaction is our top priority!