Refund and Returns Policy

Welcome to 1SQUAREMILE CLOTHING LLC – Home of Uinke Apparel. We want you to be completely satisfied with every purchase you make with us. However, if for any reason you are not fully satisfied, we are happy to assist you with our straightforward return and exchange process. Please take a moment to review our Refund & Returns Policy to understand how we handle returns, exchanges, and refunds.

Refunds

We are committed to processing your refund requests quickly and accurately. If you choose to return an item, once it has been inspected, we will issue a refund to the original payment method used during your purchase.

  • Refund Timeframe: Once we have received and processed your return, refunds will be issued within 3-5 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method (via Stripe or PayPal).

  • Refund Method: Refunds will be credited back to your original payment method (Stripe or PayPal). If the original payment method is unavailable, we will reach out to you to find a suitable solution.

Returns & Exchanges

We are pleased to offer returns within 30 days from the date you receive your order. If you are not completely satisfied with your purchase, we are here to help guide you through our return or exchange process.

Eligibility for Returns

To be eligible for a return or exchange, please ensure the following:

  • Unused & Original Condition: The product must be unused and in original condition. It must not have been worn, washed, or altered in any way.

  • Tags & Packaging: All original tags, packaging, and labels must be intact and included with the return. Products that have been removed from their packaging or have damaged packaging will not be eligible for return.

  • No Signs of Use: The product must be free of any marks, odors, or damage caused by use. Items that appear worn or used will not be accepted for return or exchange.

How to Return or Exchange an Item

Returning or exchanging an item is easy! Just follow these steps:

  1. Contact Us: Email us at contact@uinke.com to initiate the return or exchange process. Be sure to include your order number and the item(s) you wish to return.

  2. Return Authorization: Once we receive your email, we will provide you with a Return Authorization Number and detailed instructions on how to return your product. Please make sure you follow the instructions provided to avoid any delays.

  3. Return Shipping: Package the item securely in the original packaging (if available) and include all original tags. Ensure that the item is well protected for transit.

  4. Return Address: Send the return to the following address: Return Address:113 S. Perry Street Suite 206, Lawrenceville, Ga, 30046, United States

  • Processing Time: After we receive the returned item, we will inspect its condition and process your refund or exchange. Please note that it may take 3-5 business days to process your return and issue your refund or exchange.

Return Shipping Costs

  • Customer Responsibility: The return shipping cost is the responsibility of the customer, unless the item is defective, damaged, or there was an error with the order. If the product is faulty or incorrect, we will cover the return shipping cost.

  • Recommended Shipping Method: We recommend that you use a trackable shipping service or purchase shipping insurance for returns over $75, as we cannot guarantee that we will receive your returned item without tracking.

  • No Refund for Original Shipping Fees: Shipping charges paid on your original order are non-refundable, unless the return is due to an error on our part or the product is defective.

Non-Returnable Items

Some items are non-returnable:

  • Final Sale Products: Items marked as “final sale” or “clearance” cannot be returned or exchanged.

  • Gift Cards: Gift cards cannot be returned or refunded under any circumstances.

Damaged or Defective Products

We take great care in ensuring that all products are of the highest quality before they are shipped. However, if you receive a damaged or defective product, please follow these steps:

  1. Report Within 7 Days: Contact us within 7 days of receiving the damaged or defective product.

  2. Provide Evidence: Send us the following information:

    • Your order number

    • Clear photos showing the damage or defect

    • A description of the issue you encountered

  3. Resolution: After reviewing the evidence, we will either:

    • Offer a replacement for the damaged/defective product

    • Provide a full refund to your original payment method

    • Offer store credit if preferred.

We want to ensure that all our customers are happy with their purchases, and we will work quickly to resolve any issues.

Exchange Policy

We are happy to offer exchanges for different sizes, colors, or products (subject to availability). To exchange an item, please follow the same steps as for a return:

  1. Contact Us: Let us know that you would like to exchange your product.

  2. Return the Item: Once we receive your returned product, we will process the exchange and ship the new item to you.

Please Note: If you are exchanging an item for a product of higher value, you may be required to pay the price difference, along with any additional shipping fees.

Cancellation Policy

We aim to process and ship your order as quickly as possible. If you would like to cancel your order, please contact us at contact@uinke.com immediately.

  • Before Shipping: If your order has not yet been processed or shipped, we can cancel it free of charge.

  • After Shipping: Once your order has been shipped, we are unable to cancel it. If you still wish to cancel after shipping, you will need to follow our return procedure.

Restocking Fee

For returns that are not due to defective or damaged products, a restocking fee of 15% may apply. This fee helps cover the costs of processing returns and restocking the items into inventory.

The restocking fee will be deducted from your refund if applicable. Please note that this fee does not apply to products returned due to manufacturing defects or errors on our part.

Contact Us

If you have any questions or need assistance with your return, exchange, or refund, please feel free to reach out to our customer support team. We are here to help!

Company Name: 1SQUAREMILE CLOTHING LLC

Company Number: 23097652

Business Address: 113 S. Perry Street Suite 206, Lawrenceville, Ga, 30046, United States

Business Email: contact@uinke.com

Contact Form: Click here

Phone: + 1 (770) 888-4470

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.

Additional Information

We strive to ensure that every customer is satisfied with their purchase. If you ever have any concerns or need assistance with a return, exchange, or refund, please do not hesitate to reach out. Our goal is to provide excellent service and high-quality products, and we are committed to making your experience as smooth as possible.