SHIPPING POLICY
Thank you for choosing uinke, a brand by Coachos LLC. We are committed to delivering your order in the most efficient and reliable way possible. Below is our comprehensive Shipping Policy, which includes details on processing times, shipping fees, delivery estimates, and how we handle any issues related to your order.
1. Order Processing Time
All orders are processed within 2-4 business days (Monday to Friday) from the time they are placed. Our business hours are from 7:00 AM to 6:00 PM Pacific Time (PT). Orders placed after business hours or on weekends will be processed on the next available business day.
Note:
-
Processing Time is separate from Shipping Time, meaning that once your order is processed, it will then be shipped based on the shipping method chosen at checkout.
-
We strive to process all orders promptly, but please note that during peak seasons or special promotions, processing may take slightly longer.
2. Shipping Time & Delivery Estimates
Once your order is processed, we ship it using reliable carriers like FedEx, UPS, or USPS. Shipping times generally range from 7 to 15 business days depending on the shipping method selected and your delivery address. These estimates are for orders shipped within the United States.
Shipping Times:
-
FedEx and UPS deliveries typically take between 5-7 business days.
-
USPS shipments may take between 7-15 business days, depending on the delivery location and package size.
Delivery estimates are subject to change based on external factors like weather conditions, carrier delays, and other unforeseen circumstances.
3. Shipping Fees
-
Free Shipping: Enjoy FREE SHIPPING on orders over $199 within the United States.
-
Flat Rate Shipping: For orders under $199, we charge a $7.99 shipping fee.
Shipping fees are calculated at checkout, and any applicable taxes will also be included. Please note that shipping fees and taxes are non-refundable.
4. Shipping Areas
Currently, uinke by Coachos LLC ships exclusively to the United States. We are unable to process orders to international locations at this time. However, we are continually exploring ways to expand our shipping options.
5. Shipping Restrictions
While we aim to deliver to all U.S. regions, certain areas may have specific restrictions based on carrier service zones or delivery limitations. These include but are not limited to remote locations, PO Boxes, or addresses that are not serviced by our carriers. If there are any issues with shipping to your location, our customer support team will reach out to discuss alternatives.
6. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your delivery through the carrier’s website (FedEx, UPS, or USPS).
If you have trouble tracking your package or if the tracking status is not updating, feel free to reach out to us at contact@uinke.com, and we will assist you in resolving the issue.
7. Taxes
All orders placed with uinke will incur a 5% sales tax based on the total order value. Sales tax will be calculated at checkout and is applicable to both shipping and handling charges in accordance with local regulations.
8. Damaged or Lost Items
At uinke, we take great care in ensuring your order reaches you in perfect condition. However, in the rare case that your item is damaged during transit or if you believe your package has been lost, please contact us immediately at contact@uinke.com. We will guide you through the process of reporting the issue and work with the shipping carrier to resolve the situation.
-
Damaged Items: Please notify us within 48 hours of receiving a damaged item. Include photos or videos of the damage in your email, so we can process your claim swiftly.
-
Lost Items: If your package has been marked as delivered but you have not received it, please contact us within 7 days of the shipping date. We will work with the carrier to initiate an investigation.
9. Handling Charges
In addition to standard shipping fees, we may charge handling fees for special processing or packaging needs. These fees, if applicable, will be clearly stated at checkout. Our goal is to ensure that all items are properly packed and reach you in excellent condition.
10. Returns & Exchanges
We want you to be fully satisfied with your purchase. If you need to return or exchange an item, please refer to our Refund and Returns Policy for detailed instructions. The following applies to shipping for returns and exchanges:
-
Returns: For returns, customers are generally responsible for return shipping fees unless the item is damaged or incorrect. In such cases, we will provide a prepaid return label.
-
Exchanges: If you wish to exchange an item, please contact us at contact@uinke.com. We will process the exchange and arrange for the return of the original item.
11. Delivery Problems
If you encounter any issues with your delivery, whether it’s a delayed shipment or an issue with the carrier, please don’t hesitate to contact us at contact@uinke.com. We are here to help resolve any problems and ensure that your shopping experience is seamless.
12. Customer Support
If you have any questions about shipping, delivery times, or the status of your order, our customer service team is happy to assist you. You can reach us via:
Company Name: Coachos LLC
Company Number: 202359816484
Address: 1401 21st St Ste R Sacramento, CA 95811, USA
Email: contact@uinke.com
Phone: +1 (575) 343-1363
Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)
Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.
Thank You for Shopping with uinke by Coachos LLC!
We appreciate your business and trust in our brand. Our commitment to providing high-quality clothing and excellent customer service is at the heart of everything we do. If you have any questions, need assistance with shipping, or require further information, please feel free to contact us. We’re here to ensure you have the best possible shopping experience.
