FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the uinke FAQ page! We’ve compiled the answers to the most common questions our customers ask. If you can’t find what you’re looking for, please don’t hesitate to reach out to our customer support team at contact@uinke.com. We’re always here to help!

1. What products do you sell at uinke?

At uinke, we specialize in high-quality clothing designed to meet the needs of modern, fashion-forward individuals. Our range includes a variety of stylish and comfortable apparel options for women, featuring premium materials and thoughtful designs.

2. Where do you ship?

Currently, we only ship within the United States. We are exploring options to expand internationally, but for now, we focus on delivering high-quality clothing to U.S. customers.

3. How can I track my order?

Once your order has shipped, we will send you an email with a tracking number and a link to the carrier’s website. You can use this tracking number to monitor the status of your shipment in real-time. If you have any trouble tracking your order, feel free to contact us at contact@uinke.com for assistance.

4. What is your return policy?

We want you to love what you ordered! If for any reason you’re not completely satisfied, you can return items within 30 days of receiving your order. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or exchange.

5. How much does shipping cost?

  • Free Shipping: We offer free shipping on all orders over $199 within the U.S.

  • Flat Rate Shipping: Orders under $199 will incur a flat shipping fee of $7.99.

You will be able to view the shipping cost before completing your order during checkout.

6. How long will it take for my order to arrive?

After your order is processed (within 2-4 business days), delivery can take anywhere from 7 to 15 business days depending on your location and chosen shipping method. You will receive an email notification once your order has shipped with tracking details for real-time updates.

7. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at contact@uinke.com. If the order hasn’t been processed yet, we’ll be happy to cancel it for you. Once the order has shipped, you will need to follow our Refund and Returns Policy to complete a return.

8. Do you offer exchanges?

Yes! We understand that sometimes things don’t work out. If you need to exchange an item for a different size or color, simply email us at contact@uinke.com with your request. We’ll guide you through the exchange process and send you a replacement as quickly as possible.

9. What payment methods do you accept?

We accept the following payment methods:

  • PayPal

  • Stripe (Visa, MasterCard, American Express, Discover, and more)

Both PayPal and Stripe provide secure, fast, and reliable payment options for your convenience.

10. Is it safe to shop on your website?

Yes! Your security is our top priority. We use SSL encryption to protect your personal and payment information during transactions. Both PayPal and Stripe are trusted payment processors that offer an added layer of security.

11. What if my item arrives damaged or defective?

We want every item to arrive in perfect condition. If your order arrives damaged or defective, please contact us within 48 hours of receiving your item at contact@uinke.com. Provide photos of the issue, and we will assist you in resolving it by offering a replacement, repair, or full refund.

12. Do you charge sales tax?

Yes, we are required to charge a 5% sales tax on all orders. The tax amount will be calculated at checkout and will apply to the total value of your order, including shipping and handling fees.

13. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us immediately at contact@uinke.com. If your order has not yet been processed or shipped, we can help you make the change. However, if the order has already been shipped, we may not be able to alter the address. In that case, we will assist you in processing a return once you receive the package.

14. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are considering adding this option in the future, so please stay tuned for updates!

15. Can I change or cancel my order after it’s been processed?

Once your order has been processed and shipped, we are unable to make changes or cancellations. If you need to make any modifications to your order, please reach out to us at contact@uinke.com immediately. We will do our best to accommodate your request before the order is shipped.

16. How do I contact customer service?

For any questions, concerns, or assistance, our customer service team is here to help! You can reach us via email at contact@uinke.com. We strive to respond to all inquiries as quickly as possible during business hours (Monday to Friday, 7:00 AM – 6:00 PM Pacific Time).

17. Contact Us

Company Name: Coachos LLC

Company Number: 202359816484

Address: 1401 21st St Ste R Sacramento, CA 95811, USA

Email: contact@uinke.com

Phone: +1 (575) 343-1363

Business Hours: Monday – Friday, 7:00 AM – 6:00 PM (Pacific Time, PT)

Response Time: Our customer support team aims to reply within 12 hours on weekdays, ensuring prompt assistance during business hours.

Thank You for Choosing uinke by Coachos LLC!

We hope these FAQs have helped answer any questions you may have. If you need further assistance, our team is always here to support you every step of the way. Thank you for choosing uinke, and we look forward to serving you!